Orders
Questions related to delivery, order status etc.
Order Status
What is the status of my order?
To check the order status
- go to My Accounts > My Orders or
- go to petico Live Chat > Order Status or
- go to Track your order
- Ordered - This means we received your order and we are processing (picking and packing) your order.
- Ready to ship - This means your order is packed and still at petico warehouse.
- Out for delivery - This means your order has left petico warehouse for shipment.
- Delivered - Your order has arrived!
How do I cancel or change my order?
To cancel or change the order
Please contact petico customer care via live chat, email, or hotline. Orders cannot be canceled/amended once it is on packed status.
How long does it take to get my order?
Order will be delivered within 3-7 business days after your order has been placed (excluding weekends and public holidays).
Shipping
How much is shipping?
The minimum spending for free delivery is $59 net after discount. Shipping Fee for orders under $59.
Do I need to be there to receive my order?
No, if you are not home, the driver will leave your order at the door or at the riser. If you have delivery requests please indicate them on the delivery note.
What happens if I keyed in the wrong address?
Change of address are only allowed if the items are not yet on the "Ready to Ship" status. You can track your order here/n/nDrivers will follow the address keyed in the order and petico will not be liable for any missing / not received orders due to wrong addresses keyed in. Please double check your address before clicking checkout./n/nFailed deliveries due to no unit addresses will be subject to a $10 redelivery fee.